Know your rights
Had an accident? Know your legal rights
Following an accident, it's your legal right to have your car repaired anywhere of your choice. If you contact your insurance company, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do.
Your insurers 'recommended repairer' may not have manufacturer approval or hold a BS Kitemark approval like we do here at Fraser Vehicle Repair Centre in Hull.
All Insurers have an obligation governed by the FCA to ‘Treat customers fairly’, you do not need to use your insurance company's favoured establishment and you do not need two estimates.
If you are ever unfortunate enough to be involved in a road traffic accident that was not your fault, give us a call and take advantage of our complimentary accident assistance service.
Just one phone call and we will recover your vehicle if undrivable, to our facilities in Hull and provide you with a replacement vehicle, if you were not at fault, so you are kept mobile and have our expert technicians repair your vehicle back to its original standard.
We will also communicate directly with your insurance and third parties and keep you updated throughout the whole process.